Computer Support Specialist

NewWhat it takes

Wages and Employment Trends For These Occupations

General Requirements

  • Previous work-related skill, knowledge, or experience is required for these occupations.
  • Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
  • Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree. (source: O*NET).
  • About 59% of workers in this occupational category have some college or less; 42% have some college (Source: BLS).

Duties and Responsibilities

  • Provide technical assistance to computer system users.
  • Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sample Job Titles

Information Technology Specialist (IT Specialist), Electronic Data Processing Auditor (EDP Auditor), Help Desk Analyst, Computer Technician, Desktop Support Technician, Office Systems Coordinator.

Education and Credentials

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