Claims Adjusters, Examiners, and Investigators

NewWhat it takes

Wages and Employment Trends For These Occupations

General Requirements

  • Previous work-related skill, knowledge, or experience is required for these occupations. Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.
  • Most occupations in this category require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree (source: O*NET).
  • About 54% of workers in this occupational category have some college or less; 30% have some college (Source: BLS).

Duties and Responsibilities

  • Review settled claims to determine that payments and settlements have been made in accordance with company practices and procedures, ensuring that proper methods have been followed.
  • Report overpayments, underpayments, and other irregularities.
  • Confer with legal counsel on claims requiring litigation.

Sample Job Titles

Claims Examiner, Claims Adjuster, Claims Specialist, Claims Manager, Claims Representative, Customer Care Specialist, Claims Analyst, Claims Supervisor, Home Office Claim Specialist, Litigation Examiner.

Education and Credentials

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